3 Days Left: HelpDesk Technician II

4 days ago

Hyderabad, Telangana, India Experian Full time
Job Description

Job Description

- Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Laptop, software problems, and issues.
- Extensive experience providing helpdesk and desktop support for Apple (MAC 75%) & Windows (25%) computers in an enterprise environment (both phone & desk-side)
- Ability to provide timely resolution for all end-user requests and root cause analysis for issues
- Ability to Image / Re-image Mac & Windows 11 Operating Systems.
- Strong understanding of common IT infrastructure platforms, operating systems, tools, monitoring, and concepts.
- Strong troubleshooting skills with Windows 11, Apple OSX, and other business applications.
- Expert desktop imaging and software packaging skills.
- Hand-on experience working with Service Now , JSM & Logmein123 Remote tool.
- Hands-on experience with Active Directory, Exchange/Office 365, and Group Policy administration.
- Efficiency in working through tools such as Microsoft SCCM and JAMF Casper.
- Resolve incident and support requests from Experian Consumer Services team members via multiple channels (voice, tickets, email, and walk-ups/desk side).
- Makes recommendations for process improvements and technology changes.
- Create and maintain documents and procedures, with direction from management.
- Identify and define system security & Vulnerability Management
- Prepare and document standard operating procedures and protocols
- The ability to inspire technicians by providing new ideas or concepts to consider helps roadmap the future.
- Knowledge on Asset Management would be an added advantage.

Qualifications

- Require a Bachelor's degree in Computer Science or other technical degree or equivalent experience
- Typically requires 5 years of related experience
- Must possess strong communication skills (written and oral) as well as significant customer service skills
- Ability to work effectively with cross-functional teams.
- Ability to work in a highly dynamic environment with technical skill levels and skillsets
- Strong analytical and problem-solving skills
- Ability to provide input and recommendations on new technology and process improvement

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

  • HelpDesk Technician II

    7 days ago

    Hyderabad, Telangana, India Experian Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and...

  • IT Helpdesk

    4 weeks ago

    Hyderabad, Telangana, India Supreme Components International Full time

    Supreme Components International (SCI) is looking for a fast-thinking, technically sharp, and detail-oriented professional to join our team as an IT Helpdesk & Business Operations Support Executive.This is not a typical IT Helpdesk job. Yes, you'll be the first responder for internal IT issues, but you'll also handle Excel-based operational workflows, such...

  • 15h Left: Senior Helpdesk Agent

    7 days ago

    Hyderabad, Telangana, India JLL Full time

    Job DescriptionThe Senior Helpdesk Agent is an integral part of the JLL EMEA, APAC & LATAM Helpdesk Services. The role is responsible for managing and administering tasks or tickets within both JLL and client systems.Its all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc...

  • Facilities Helpdesk Manager

    1 day ago

    Hyderabad, Telangana, India Jones Lang LaSalle Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Key Responsibilities: Oversee and manage the facilities helpdesk team, including hiring, training, and performance evaluation Establish service level agreements (SLAs) and performance metrics for the helpdesk operation Develop and implement facilities management policies, procedures, and best practices Monitor and analyze helpdesk metrics to identify...

  • 3 Days Left Software Engineer Ii

    3 days ago

    Hyderabad, Telangana, India Microsoft Full time

    Excited about transforming the global employee experience at Microsoft Passionate about the future of work and harnessing AI and Machine Learning Ready to build amazing user experiences on mobile web and M365 products Join us at Microsoft Digital MSD and thrive in cloud and full-stack development Your journey to shaping the digital future starts here...

  • 3 Days Left Product Development Engineer II

    2 days ago

    Hyderabad, Telangana, India Phenom People Full time

    Job DescriptionJob RequirementsPhenom Intro:Our purpose is to help a billion people find the right job Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within...

  • 3 Days Left Manager

    3 days ago

    Hyderabad, Telangana, India Bank of America Full time

    Job DescriptionJob Description:About us.At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a...

  • Helpdesk Manager

    1 day ago

    Hyderabad, Telangana, India Wipro Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • 3 Days Left Product Portfolio Manager

    4 days ago

    Hyderabad, Telangana, India Dr. Reddy's Laboratories Full time

    Company DescriptionDr Reddy s Laboratories Ltd is a leading multinational pharmaceutical company based across global locations Each of our 24 000 plus employees comes to work every day for one collective purpose to accelerate access to affordable and innovative medicines because Good Health Can t Wait We started in 1984 with a modest investment 20...

  • 3 Days Left: Fund Servicing

    4 days ago

    Hyderabad, Telangana, India JP Morgan Chase & Co. Full time

    Job DescriptionJoin JPMorganChase as a Fund Servicing Associate II and be at the forefront of enhancing our operational services in fund accounting and administration. This role offers a unique opportunity for career growth and skill development, as you collaborate with a dynamic team and contribute to impactful solutions. Experience the benefits of being...