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Operational Support Specialist

2 weeks ago

Vadodara, Gujarat, India Etech Global Services Full time

At Etech Global Services, we are seeking a skilled Operational Support Specialist to join our team. As an Operational Support Specialist, you will be responsible for providing top-notch customer service through inbound and outbound calls, emails, and chats.

About the Job:

  • Take inbound or make outbound calls to customers with the objective of discussing non-sales related issues.
  • Handle all issues with diplomacy, tact, and respect.
  • Provide quality service to clients through thorough knowledge of products and services.
  • Communicate with current and prospective customers using a variety of computer and telecommunications technology/software to give information and answer questions.
  • Enter data into computer database system.
  • Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
  • Build strong relationships with Team Leader, and team members.

What We Expect You To Have:

  • Working knowledge of Operating Systems like Microsoft Windows 10 and basic understanding of Internet fundamentals.
  • Proficient in Customer service.
  • Knowledge of record management procedures & processes (is a plus).
  • Experience of at least 3 years Operations Center, service industry or equivalent (Fresh candidates cannot be considered). Any alternative resources must be approved by Client in writing.
  • Effective analytical, problem-solving, and decision-making skills.
  • Effective organizational skills.
  • Ability to access and research multiple sources of data.
  • Must pass pre-hire exam with 90% or higher.
  • Ability to multitask and work under pressure.
  • Strong attention to detail and critical thinking skills.
  • Must be able to effectively resolve problems and be efficient in a fast-paced environment and work a variety of work schedules to include days, nights, weekends, holidays, etc.
  • Must be able to work in a team oriented, high demand and fast paced environment.
  • Clear and effective communication skills in English.