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Technology Infrastructure Manager

2 weeks ago

Noida, Uttar Pradesh, India EXL IT service management Full time

We are looking for a Technology Infrastructure Manager to join our team at EXL IT service management.

The successful candidate will be responsible for overseeing and enhancing our technology operations governance processes, collaborating with technology outsourcing partners, reviewing and improving Incident, Change, and Problem Management processes, tracking key performance indicators like SLA, MTTR, and MTBF, and driving FinOps optimization for cloud and technology infrastructure spending.

This role involves performance reporting, governance model development, and engagement with internal leads and external partners. The key responsibilities include:

  • Tech Ops Governance Strategy Development
  • Partnership Management with Tech Vendors
  • Process Improvement and Enhancement
  • Key Performance Indicator Tracking
  • Financial Operations Optimization
  • Stakeholder Engagement and Communication