Senior Cybersecurity Professional

1 week ago

Alwar, Rajasthan, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000

About Us

We are a global IT security organization, leading the data-centric audit and protection (DCAP) market with our award-winning Data Security Platform. Our mission is to change the way organizations protect their unstructured data.

Position Summary

We are looking for an experienced Technical Support/Presales engineer to join our fast-growing global business. They must be excellent communicators and ensure they can easily build rapport with clients of different regions and work well under pressure.

Key Responsibilities

  • Design, plan and implement our award-winning Data Security Platform in Enterprise Environments
  • Helping existing customers on outstanding issues through support tickets.
  • Work closely with Team Leads to meet SLA and customer requirements.
  • Creation of technical documents and articles for team and customer use.
  • Delivering technical demonstrations to customers across the globe.

Required Skills and Qualifications

  • Bachelor's degree or higher in relevant field required.
  • Minimum 2 years software customer service and support experience required.
  • Experience with administrative tasks in Windows based infrastructures including Active Directory, Exchange, SharePoint, SQL Server, Office 365 and Cloud platforms.
  • Excellent interpersonal, verbal English communication, written and presentation skills required.
  • Experience working with ticketing tools before, ex - Salesforce, ServiceNow, etc.
  • Experience delivering product presentations to clients in pre-sale context.
  • Ability to work independently and as part of a team.
  • Highly motivated, 'can do' attitude, can work under pressure.

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