Senior Business Operations Specialist
2 weeks ago
Are you driven by the desire to create and execute solutions that truly put customers first and make a global impact? If so, this role may be ideal for you. The WWCP Hercules team is looking for a highly skilled and motivated individual who can develop and apply domain/process expertise, deploy data visualization, manage stakeholders and provide analytical solutions to answer queries.
Key Responsibilities- Understand the various operations across the team.
- Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience.
- Execute high impact mitigation actions using various tools.
- Work closely with product teams and align them with respect to your focus area.
- Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
- Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities.
- Suggest changes for improvement of processes and amend SOP's once they are approved.
- Plan and execute the identified projects by working with various teams.
In addition to these responsibilities, successful candidates will have experience defining requirements and using data and metrics to draw business insights. Experience with SQL or ETL is also highly valued. Preferred qualifications include experience creating complex SQL queries joining multiple datasets, ETL DW concepts, and experience using very large datasets. Reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages are also desirable.
We offer a competitive salary of $85,000 per year, plus benefits and opportunities for growth and development. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit us for more information.
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