Program Delivery Leader

2 weeks ago

Ahmedabad, Gujarat, India beBeeDelivery Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Overview

We are seeking a seasoned delivery leader to manage high-impact relationships with key enterprise clients.

Key Responsibilities:
  • Strategic Account Management: Act as the primary relationship owner for key enterprise accounts, ensuring alignment in offerings and client needs.
  • CXO Relationship Development: Build and sustain strong, trust-based relationships with senior client stakeholders, including CXOs, handling challenging conversations with patience and diplomacy.
  • Solution Representation: Clearly present, demonstrate, and advocate for SaaS solutions and services, ensuring that work delivered is communicated in a way that reflects its full strategic and operational value.
  • Onboarding and Implementation Oversight: Lead and coordinate the onboarding of new solutions or features, ensuring smooth adoption and integration into client workflows.
  • Account Health Monitoring: Track usage metrics, satisfaction levels, and operational KPIs; identify and address risks before they escalate.
  • Issue Resolution: Serve as the escalation point for operational or technical challenges, ensuring timely and coordinated resolution through cross-functional collaboration with internal teams.
  • Performance Reviews and Strategic Planning: Conduct regular reviews with client leadership to measure outcomes, identify improvements, and align on future initiatives.
  • Growth and Value Expansion: Identify opportunities for upselling, cross-selling, and enhancing client value through innovative solutions.

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