Claims Operations Lead

2 days ago


Gurgaon, Haryana, India beBeeClaims Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Opportunity:

We are seeking a skilled professional to lead our claims operations team.


Key Responsibilities:
  • Develop and implement end-to-end customer claims handling processes, including dispute resolution and feedback management.
  • Collaborate with cross-functional teams to drive product success and customer retention.

Requirements:
  • 10+ years of experience in customer experience management and operational excellence, preferably in high-tech and/or insurance organizations.
  • Strong track record (> 5 years) of leading high-performing global teams.
  • Insurance experience is preferred but not necessary.

About the Role:
  • The AirCover team aims to deliver unmatched products and services to ensure our community can host and travel with confidence.
  • As the Claims Operations Manager, you will play a critical role in driving this vision forward.

A Typical Day:
  • You will work closely with various teams to develop and implement new policies and procedures.
  • This includes bringing strategic vision for the customer claims handling experience.

Your Expertise:
  • Customer centricity and empathy.
  • Operational excellence and process improvement.
  • Leadership and team development.


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