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Support Specialist

2 weeks ago

Chennai, Tamil Nadu, India FLY Consulting Services Full time
Job Summary
We are seeking an experienced customer support specialist to join our team at Fly Consulting Services. As a key member of our support team, you will be responsible for delivering exceptional customer service and resolving customer inquiries in a timely and professional manner.

About Us
Fly Consulting Services is a leading placement agency providing customized staffing and placement solutions to businesses across various industries. Our mission is to connect our clients with top talent and help them achieve their goals.

Responsibilities
- Provide technical support and troubleshooting assistance to customers
- Assist customers with product information and usage guidance
- Respond to customer complaints and escalate to the relevant department if needed
- Document customer interactions and maintain accurate records
- Build and maintain strong relationships with customers

Requirements
- Excellent communication skills in English and regional languages (Kannada, Malayalam, Telugu)
- Strong customer service mindset and problem-solving abilities
- Good computer literacy and ability to learn new software quickly
- Ability to work in a fast-paced environment
- Attention to detail and organizational skills
- Empathy and effective solution-providing skills
- 0-1 year of experience in customer support roles

What We Offer
- Opportunity to grow with a dynamic and growing company
- Chance to develop strong relationships with customers
- Possibility to enhance customer satisfaction through process improvements