Vehicle Support Specialist
1 week ago
We are seeking a highly skilled Vehicle Support Specialist to join our team at Sewells MSXI.
About the JobThe Vehicle Support Specialist will be responsible for monitoring DTC and CAN parameters at the Command Center 24/7, guiding customers and drivers, managing escalations, and coordinating with dealers to resolve vehicle issues efficiently.
Key Responsibilities:
- Guiding Customers: Provide Level 2 support over the phone, guiding customers/drivers to resolve minor issues.
- Critical DTCs: For vehicles with critical DTCs, guide them to the nearest dealer.
- Issue Resolution: Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner.
Qualifications:
- Experience in customer support, vehicle service, or command centre operations.
- Strong problem-solving and communication skills for guiding customers and coordinating with dealers.
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