Customer Experience Director
7 days ago
Vodafone Idea Limited is a leading telecommunications company that offers a range of services to its customers. We are currently seeking a Customer Experience Director to join our team in the Delhi & Raj region. This role will be responsible for driving customer experience excellence and ensuring high-quality service delivery.
Key Accountabilities:- Drive customer experience excellence through strategic planning and execution.
- Develop and implement plans to improve customer retention and reduce churn.
- Collaborate with cross-functional teams to drive process improvements and cost optimization.
- Manage budgets and financial dimensions to ensure effective resource allocation.
- Maintain relationships with customers, partners, and stakeholders to ensure seamless service delivery.
- Minimum 12 years of experience in leading customer service teams with exposure to service delivery and assurance.
- Proven track record in meeting service levels and NPS targets in different situations.
- Experience in managing 'C' levels and customer-facing roles.
- Ability to manage in a dynamic, high-growth, high-uncertainty environment.
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Director of Customer Experience
5 days ago
Delhi, Delhi, India Astra Security Full timeAstra Security is revolutionizing the cybersecurity landscape with its innovative SaaS platform. As a Director of Customer Success, you'll play a vital role in shaping our CS function and driving business growth. With a proven track record of reducing churn and expanding revenue, you'll leverage your expertise to enhance customer experiences and drive...
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Customer Experience Director
6 days ago
Delhi, Delhi, India Altudo Full timeAbout AltudoWe are a leading consulting firm dedicated to delivering exceptional customer experience solutions. With a strong presence in the US, Canada, South America, and Europe, we have earned recognition for our work with over 50 Fortune 500 companies. Our goal is to provide innovative solutions that enhance customer experiences and drive revenue.Job...
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Operations Director
2 days ago
Delhi, Delhi, India Vodafone Idea Limited Full time**Job Summary**About the OpportunityWe are seeking an experienced Operations Director - Customer Experience Management to lead our customer experience management team. In this role, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.Key responsibilities include designing and implementing plans to...
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Customer Experience Director
6 days ago
Delhi, Delhi, India Deltek Full timeJob SummaryThe Revenue Expansion Leader will play a critical role in driving revenue growth through effective renewal strategies and customer retention. The ideal candidate will have a strong understanding of the industry and the ability to analyze complex data to inform business decisions.Responsibilities:• Develop and implement comprehensive renewal...
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Director of Cinematic Experience
9 hours ago
Delhi, Delhi, India Shadow Light Studios Full timeWe are looking for a highly skilled Creative Director to join our team at Shadow Light Studios. As a key contributor, you will oversee the creative execution of our video content, working closely with Lead Editors, Pod Directors, and Clients to ensure the highest creative standards.Key Qualifications3+ years of experience in video editing, creative...
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Delhi, Delhi, India Everise Full timeKey ResponsibilitiesAs the Senior Director of Pre-Sales Solutions and Sales Enablement, you will be responsible for:Hiring and leading a high-performing global team of solutions architects and proposal managers.Developing and implementing department processes that result in higher quality solutions and proposals, increasing new business revenue and win...
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Director of Brand Experience
6 days ago
Delhi, Delhi, India Marriott International Full timeAbout JW MarriottJW Marriott is a world-renowned luxury hotel brand that offers unparalleled hospitality experiences. With over 100 properties worldwide, we are committed to delivering exceptional service and creating unforgettable memories for our guests.The RoleWe are seeking a highly motivated and experienced Director of Brand Experience to join our...
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Customer Service Director
5 days ago
Delhi, Delhi, India Fusion Finance Ltd Full timeCompany Overview:Fusion Finance Ltd is a pioneering Non-Banking Financial Company - Microfinance Institution (NBFC-MFI) established in 2010. Our mission is to empower underprivileged women entrepreneurs by providing customized financial solutions, transforming lives and fostering economic growth.Job Description:We seek an exceptional Customer Service...
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Customer Experience Consultant
2 days ago
Delhi, Delhi, India Altudo Full timeCompany OverviewAltudo is an award-winning customer experience consulting firm with a global presence. Recognized as one of the fastest-growing companies in America by Inc. 5000, Altudo has cemented its position as a leader in the industry.About UsWe specialize in creating solutions that improve customer experience and drive revenue. Our work has earned us...
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Customer Experience Director
2 days ago
Delhi, Delhi, India Staffingly, Inc Full timeAbout Staffingly, Inc.Staffingly, Inc. is a mission-driven organization dedicated to transforming healthcare operations through innovative outsourcing solutions.
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Strategic Customer Service Director for Asia-Pacific
20 hours ago
Delhi, Delhi, India bioMérieux Full timeCompany OverviewbioMérieux is a leading global company in the field of in vitro diagnostics.Job DescriptionWe are seeking an experienced and skilled Strategic Customer Service Director to lead our Customer Service team in the Asia-Pacific region.Key Responsibilities:To develop and implement a customer service strategy for the region, aligned with the...
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Sales Director
6 days ago
Delhi, Delhi, India Chat360 Full timeJob Description: Director of SalesLocation: DelhiExperience: 7+ YearsCompany: Chat360About Chat360Chat360 is a prominent Generative AI-driven customer engagement platform, supported by a $150M group and partnered with Meta. We serve over 350 leading global brands, empowering them to automate customer interactions, enhance user experiences, and drive business...
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Director of Channel Marketing
2 days ago
Delhi, Delhi, India ETS Full timeAbout ETS:ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including...
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Sales Director
2 days ago
Delhi, Delhi, India SOTC Travel Ltd. Full timeAbout the RoleAs a seasoned sales professional, you will play a pivotal role in driving our company's growth and success. As the Sales Director, you will be responsible for leading our MICE (Meetings, Incentives, Conferences, and Events) sales team to achieve revenue targets and expand our customer base.
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Digital Delivery Director
2 days ago
Delhi, Delhi, India Divami - Design & AI-Led Product Engineering Full timeOverviewDivami - Design & AI-Led Product Engineering is a premier design-led product engineering firm specializing in delivering transformative digital solutions through the seamless amalgamation of design, engineering, and AI capabilities. As we scale to serve mid-market and enterprise clients globally, we are looking for an exceptional Digital Delivery...
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Marketing Director
5 days ago
Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full timeJob Title: Marketing DirectorWelcome to TLC DigiTech:TLC DigiTech Pvt. Ltd. is a dynamic technology company that thrives on innovation and excellence. We are seeking an exceptional Marketing Director to lead our marketing efforts and propel our brand forward.Job Overview:The Marketing Director will oversee all aspects of our marketing strategy, including...
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Director of Engineering
1 week ago
Delhi, Delhi, India Wingify Full timeJob Title : Associate Director/Director - Engineering (Data Platforms Team) Location : Remote Company : Wingify SoftwareAbout Wingify : Company Overview : Wingify is a leading global SaaS company, specializing in creating and marketing powerful digital experience optimization products. Our flagship product, VWO, is a widely adopted platform for A/B testing,...
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Director of Engineering
2 days ago
Delhi, Delhi, India Wingify Full timeJob Title : Associate Director/Director - Engineering (Data Platforms Team) Location : Remote Company : Wingify SoftwareAbout Wingify : Company Overview : Wingify is a leading global SaaS company, specializing in creating and marketing powerful digital experience optimization products. Our flagship product, VWO, is a widely adopted platform for A/B testing,...
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Director of Photography
2 weeks ago
Delhi, Delhi, India Kapiva Full timeJob Title: Junior Director of Photography / CinematographerLocation: BangaloreExperience: Minimum 3 years of relevant experienceInterested candidates, please submit your resume and portfolio (Important step for shortlisting) onRole and Responsibilities:Pre-production:Develop comprehensive PPM decks and visual references for each shoot.Coordinate and prepare...
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Market Development Director
4 days ago
Delhi, Delhi, India SN Recruitment Full timeWe are seeking a Market Development Director to join our team at SN Recruitment, focusing on driving business growth and expansion in the North region. As a key member of our leadership team, you will be responsible for developing and implementing effective marketing strategies, building strong relationships with customers, and driving sales growth.The...