Operations Director

2 days ago


Delhi, Delhi, India Vodafone Idea Limited Full time

**Job Summary**

About the Opportunity

We are seeking an experienced Operations Director - Customer Experience Management to lead our customer experience management team. In this role, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.

Key responsibilities include designing and implementing plans to improve customer experience, guiding and motivating the team, and ensuring compliance with standard servicing norms.

The ideal candidate will have a strong background in customer service, with experience in managing 'C' levels and customer-facing roles. They will also possess excellent analytical skills and the ability to balance conflicting business and customer interests.

KPIs include VIBS RNPS, CSAT, and key national programs, operational KPIs for customer engagement, digital drive and self-service adoption, customer retention management, revenue enhancement, and collections.

This is a unique opportunity to leverage your expertise and passion for delivering exceptional customer experiences.



  • Delhi, Delhi, India Christian Louboutin Full time

    Retail Operations Director Job SummaryWe are seeking a highly skilled and experienced Retail Operations Director to join our team at Christian Louboutin. The successful candidate will be responsible for managing the operational aspects of our boutiques, including inventory management, store layout, and employee development.Key ResponsibilitiesDevelop and...

  • Operations Director

    3 days ago


    Delhi, Delhi, India Amazon Full time

    At Amazon, our operations team plays a vital role in ensuring customer satisfaction. As an Operations Director, you will be responsible for overseeing the daily operations of our warehouse, managing inventory levels, and coordinating with cross-functional teams to improve processes and reduce defects.You will work closely with the leadership team to develop...


  • Delhi, Delhi, India Zivame Full time

    Company OverviewZivame is a leading online lingerie retailer committed to providing high-quality products and exceptional customer experiences.Job DescriptionWe are seeking an experienced Retail Operations Director to lead our store operations, drive sales growth, and deliver exceptional customer experiences. The successful candidate will have a strong track...


  • Delhi, Delhi, India OnMobile Global Limited Full time

    Sales Operations Senior Director:We are seeking an experienced Sales Operations Senior Director to lead our sales efforts in the APAC region. The successful candidate will have a proven track record of driving revenue growth through strategic partnerships with major telecommunications operators.Main Accountabilities:Implement data-driven decision-making...


  • Delhi, Delhi, India SI-Global Full time

    About the CompanySI-Global is a leading provider of free, independent advice and support to international students applying to study in various destinations worldwide. With over 15 years of experience, SI-Global has established itself as an industry leader, assisting thousands of international students to join top universities globally. Our presence spans...


  • Delhi, Delhi, India Job Join HR Consultants Full time

    **Job Summary:**We are seeking a highly skilled and experienced Chief Plant Operations Director to lead our plant operations in Ludhiana, Punjab. As the head of plant operations, you will be responsible for overseeing production, quality assurance, packaging, dispatch, raw material management, and manpower handling.Main Responsibilities:Oversee day-to-day...


  • Delhi, Delhi, India Waaree Group Full time

    Job SummaryThe Executive Director of Operations will be responsible for leading the operational teams, ensuring quality, optimizing costs, and driving innovation at Waaree Group.About UsWaaree Group is a leading organization in the industry, committed to excellence in manufacturing and operations.Key Responsibilities• Lead operational teams to ensure...


  • Delhi, Delhi, India IVS School Full time

    Job Title: Director of Educational OperationsWe are seeking a highly motivated and results-driven Centre Head to lead our admissions, counseling, and revenue generation initiatives.The ideal candidate will have a strong background in education and a proven track record of leadership, with excellent communication and marketing skills.Key responsibilities...

  • Operations Director

    2 days ago


    Delhi, Delhi, India Michael Page Full time

    Job OverviewThis is an exciting opportunity to join our team as an Operations Director - FMCG. As part of our senior leadership team, you will drive strategic initiatives, improve operational efficiency, and develop strong relationships with internal stakeholders.Responsibilities:Lead the Sales, Inventory, and Operations Planning (SNOP) process to align...


  • Delhi, Delhi, India Teleperformance Full time

    About the RoleWe are seeking a skilled and dedicated Business Operations Director to join our team. This role is ideal for individuals who are passionate about driving business growth and improving operational efficiency.ResponsibilitiesDevelop and implement strategic plans to enhance business performance and productivity.Manage and coordinate daily...


  • Delhi, Delhi, India Alankit Full time

    Job OverviewWe are seeking a highly skilled and experienced professional to fill the role of Financial Operations Director at Alankit. As a key member of our team, you will be responsible for overseeing the efficient and profitable operation of all branch activities.Key ResponsibilitiesMaintain financial responsibility for all expenses, wages, and asset...


  • Delhi, Delhi, India NIS Management Ltd Full time

    About the Role:We are seeking an experienced Facility Operations Director to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our facilities, managing resources, and maintaining client satisfaction.Main Responsibilities:Site Operations Management: Lead new site mobilization, deploy and manage...


  • Delhi, Delhi, India Mastech InfoTrellis Full time

    About the RoleMastech InfoTrellis is seeking an experienced Billing Operations Director to oversee its US billing operations. The ideal candidate will have a strong background in finance, excellent leadership skills, and the ability to drive results in a fast-paced environment.


  • Delhi, Delhi, India MS CLINICAL RESEARCH Full time

    About MS Clinical ResearchMS Clinical Research Pvt Ltd (MSCR) is a pioneering clinical research organization dedicated to advancing healthcare and life sciences through innovative research and collaborations. We are expanding our team and seeking motivated professionals to help us grow our business footprint.Job SummaryWe are looking for an experienced and...


  • Delhi, Delhi, India IGT Solutions Full time

    **About IGT Solutions**We are a leading provider of BPO operations, seeking an experienced Chief Operations Director to lead our team in delivering exceptional results.**Job Summary**The successful candidate will be responsible for driving business growth, improving operational efficiency, and ensuring customer satisfaction.**Key Responsibilities**Develop...


  • Delhi, Delhi, India Ode Spass Full time

    Ode Spas, a renowned luxury wellness brand, is seeking an experienced Director of Spa Operations to lead the launch and operational setup of new spa locations.The ideal candidate will have extensive experience in retail store openings, spa pre-openings, or hospitality expansion projects, ensuring smooth execution from project planning to grand opening.Key...


  • Delhi, Delhi, India Tata Mutual Fund Full time

    At Tata Mutual Fund, we are seeking a highly skilled Technical Operations Director to lead our asset valuation team. The successful candidate will be responsible for performing in-depth industry, market, and competitor research, as well as designing valuation models for asset valuation.The ideal candidate will have a strong background in civil engineering or...


  • Delhi, Delhi, India UNISON INTERNATIONAL CONSULTING (The Recruitment Company) Full time

    About the Role:We are seeking a seasoned Director of E-commerce Operations to lead our retail expansion into new international markets. In this key leadership position, you will be responsible for developing and implementing business strategies to scale operations, overseeing day-to-day operations, P&L, and team management.Key Responsibilities:Drive business...


  • Delhi, Delhi, India Hyatt Corporation Full time

    Director of Engineering Hyatt Centric Hyatt Centric Janakpuri, New Delhi IN - DL - New DelhiEngineering/Facility MaintenanceDirectorFull-timeReq ID: NEW013018Local Summary You will be responsible for the efficient running of the division in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and...


  • Delhi, Delhi, India University Of The People Full time

    Company OverviewThe University Of The People is a non-profit, tuition-free, American, accredited, 100% online university. We are seeking an experienced Associate Director to join our team in India.We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their...