
Human Resources Operations Lead
1 day ago
Job Title: Human Resources Operations Lead
About the Role:
We are seeking an experienced professional with 10+ years of expertise in human resources operations, process optimization, and employee services.
Key Responsibilities:
- Oversaw end-to-end human resource service delivery processes including onboarding, employee data management, payroll coordination, benefits administration, and offboarding.
- Ensured compliance with labor laws, data privacy regulations, and organizational HR policies.
- Managed and optimized human resource service platforms Workday, SuccessFactors, Oracle HCM, ServiceNow HRSD.
- Led continuous improvement initiatives to enhance efficiency, accuracy, and employee experience.
- Analyzed service metrics and prepared reports on SLA adherence, case resolution, and employee satisfaction.
- Collaborated with HR business partners, COEs, and leadership to align HR service delivery with organizational goals.
- Provided training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
- Handled escalations and complex HR service cases with professionalism and resolution focus.
- Supported global/regional human resource service delivery models, shared service centers, or COE frameworks.
Requirements:
- 10+ years of experience in human resources operations, process optimization, and employee services.
- Expertise in labor laws, data privacy regulations, and organizational HR policies.
- Proven track record of leading continuous improvement initiatives and optimizing human resource service platforms.
- Excellent analytical and problem-solving skills, with ability to prepare reports on SLA adherence, case resolution, and employee satisfaction.
- Strong collaboration and communication skills, with ability to work with HR business partners, COEs, and leadership.
- Ability to provide training and mentorship to new hires and graduate trainees on HR processes, systems, and compliance.
What We Offer:
- A competitive compensation package.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A collaborative team atmosphere.
How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and qualifications.
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