Customer Service Representative

3 days ago


Solapur, Maharashtra, India beBeeCustomerService Full time ₹ 32,000
Job Title: Client Support Associate

Job Description:

We are seeking a highly skilled and dedicated Client Support Associate to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through multiple communication channels, including phone, email, and chat.

Responsibilities:

  • Provide timely and effective resolution to client inquiries and issues
  • Work closely with cross-functional teams to ensure seamless delivery of services
  • Develop and maintain in-depth knowledge of our products and services
  • Continuously improve processes and procedures to enhance the client experience

Required Skills and Qualifications:

  • High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools
  • Excellent oral and written communication skills
  • Ability to multitask and navigate between multiple communication channels

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A collaborative and dynamic work environment

What We Offer:

  • Transportation allowance
  • Canteen subsidy
  • Night shift allowance as per process
  • Schedule adherence bonus
  • Health insurance
  • Tuition reimbursement
  • Incentive components campaign-wise
  • Work-life balance
  • Rewards and recognition
  • Internal movement through IJP


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