Associate Business Development Specialist

6 days ago

Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 8,00,000
Job Description

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The successful candidate has a direct and immediate impact on the experience of buyers at Amazon.

The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. This involves addressing complex queries from Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.

In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.

Key Responsibilities:
  • Comfortable working in a dynamic contact center environment with flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.
  • Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.
  • Provides exceptional service to Selling Partners, engaging with them through multiple communication channels concurrently.
  • Consistently delivers on Selling Partner experience and efficiency goals.
Required Skills and Qualifications

Basic Qualification:

  • College Graduate.
  • Fluent in English language with written and verbal communication skills.
  • Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel).
  • Typing skills of 30 words per minute with an accuracy of 93%.

Preferred Qualifications:

  • 1+ year of experience with 6 months+ working in Live Channel B2B/Customer service environment.
  • Business acumen in areas of e-commerce and retail is advantageous.

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