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Trainer with Swedish Language Expertise

1 month ago

Mumbai, Maharashtra, India Wibit Consulting & Services (WibitCS) Full time

Job Title: Trainer with Swedish Language Expertise

Job Summary: We are seeking a highly skilled Trainer with expertise in the Swedish language to join our team at Wibit Consulting & Services (WibitCS). As a Trainer, you will be responsible for delivering high-quality training programs to new hires, ensuring they are well-prepared for their roles.

Key Responsibilities:

  • Plan, develop, and facilitate internal training programs for new and existing personnel.
  • Provide support to the training manager in establishing, measuring, and monitoring key training metrics.
  • Monitor progress of trainees and coach for improvement, providing clear and concise assessments of trainee's progress and overall performance during training.
  • Provide constructive coaching and feedback to associates.
  • Design and evaluate training and performance interventions (pre and post training assessment).
  • Identify performance gaps, causes of performance gaps, and provide solutions to the training and production teams.
  • Actively monitor calls by listening to the agents' calls (Recorded / live) and share required feedback.
  • Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
  • Publish daily / weekly / monthly reports to stakeholders.
  • Maintain historical data for the associates trained.

Requirements:

  • Near native Swedish (C1) fluent English skills (B2+ or better) in writing and speaking to understand documentation and log accurately in the client systems.
  • Good communication skills.
  • Capable to work flexibly in a team environment, driven by the motto that Together Everyone Achieves More.
  • Experience in handling a portfolio with customer services programs (experience with Retail programs is an advantage).
  • Excellent written and verbal communication skills.
  • Must possess good presentation skills.
  • Excellent Organizational and planning skills.
  • Good understanding of Group Dynamics (diversity).
  • Experience in MSOffice applications like Word/Excel/PowerPoint.
  • Analytic and Results Oriented.
  • Strong experience in presentation skills.
  • Experience in Customer Support/Customer Relationship/Customer Service.
  • 2+ Years experience as trainer in customer service environment.
  • At least 1 year of working experience in a fintech, banking, or a related field is required for this position.

Offer:

  • A dynamic and diverse job in a pleasant and modern environment.
  • Opportunities for personal and professional development.
  • Shifts within the line operating hours 07:30 AM - 12:30 AM, from Monday to Sunday. 40 hours a week.