E-commerce Growth Strategist
4 days ago
At our organization, we are seeking a strategic leader to spearhead our direct-to-consumer (D2C) business via our website and social commerce channels.
This role combines profit-and-loss ownership, performance marketing leadership, and content-driven commerce strategies to maximize revenue and profitability.
As the Lead - Website & Social Commerce, you will proactively drive business growth by experimenting with new models, collaborating with agencies and internal stakeholders, and delivering exceptional customer experience across all digital touchpoints.
Key Responsibilities:
- Own profit-and-loss for D2C and social commerce channels ensuring profitable and sustainable growth.
- Proactively drive business by exploring new commerce models, innovative campaigns to maximize revenue.
- Optimize marketing spends while improving return on investment.
Website & Social Commerce Strategy:
- Lead website strategy ensuring world-class user experience, fast checkout, and personalized journeys for customers.
- Build and scale social commerce initiatives across Instagram, Facebook, YouTube, and emerging platforms.
- Design content-led commerce campaigns that leverage brand storytelling to drive sales.
Performance Marketing & SEO:
- Work closely with the performance marketing agency to drive customer acquisition, retargeting, referral, and affiliate programs.
- Partner with the SEO agency to improve organic visibility, search rankings, and content performance.
Cross-Functional Collaboration:
- Work with the product team to improve offerings like antivirus software using consumer insights to guide optimization.
- Partner with Brand, IT, Strategy, and other stakeholders to ensure consistent brand messaging and commerce execution.
Analytics & Reporting:
- Set up dashboards and reports to track key performance indicators like traffic, gross merchandise value, customer acquisition cost, customer lifetime value, return on ad spend, and social commerce contribution.
- Present insights and recommendations to leadership for strategic decision-making.
Ecosystem Engagement:
- Collaborate with influencers, marketplaces, affiliate partners, and other ecosystem players to drive both business and brand outcomes.
Key Deliverables:
- Achieve D2C revenue targets and deliver profitable unit economics.
- Grow social commerce revenue contribution to overall digital profit-and-loss.
- Drive double-digit year-over-year growth in D2C transactions and customer acquisition.
- Build a best-in-class website experience optimized for conversions.
- Launch data-backed personalization strategies to increase retention and repeat purchases.
Required Skills:
- Proven experience in profit-and-loss management and scaling D2C businesses.
- Expertise in website commerce platforms (Shopify, Magento, WordPress).
- Deep understanding of SEO, SEM, GEO, and social commerce ecosystems.
- Hands-on knowledge of performance marketing tools and affiliate management.
- Strong analytics capabilities with Google Analytics 4, Tag Manager, and heat-mapping tools.
Desired Traits:
- Growth-driven constantly experimenting to find newer ways to scale transactions.
- Creative yet data-backed decision-maker.
- Excellent stakeholder management and influencing skills.
- Passionate about combining storytelling with commerce.
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