Content Developer

5 days ago

Alleppey, Kerala, India beBeeDocumentation Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title: Documentation Specialist

 

Overview:

The team is seeking a skilled Documentation Specialist to create customer-focused content for cloud services, automation, and network management products.

Responsibilities:

  • Designing, developing, delivering, and maintaining best-in-class user content.
  • Producing a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
  • Collaborating with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
  • Analyzing specifications and product descriptions and recommending the best documentation approach.
  • Learning the customer experience through hands-on usage of our cloud networking products.
  • Following established style and process guidelines to provide consistency and completeness.
  • Leading technical documentation efforts with a small number of technical writers, in an environment with defined stakeholders and established processes.

Qualifications:

  • Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
  • 5+ years of experience producing technical content.
  • BA/BS in Technical Writing, English, Computer Science, or related degree or comparable experience.
  • Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
  • Ability to research complex technical concepts (independently and collaboratively).
  • Familiarity with XML authoring, content management, and courseware development tools.
  • Strong problem-solving skills: ability to make progress with less-than-complete information.
  • Excellent communication and collaboration skills.

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