Security Operations Engineer
2 weeks ago
About the Role:
This is an entry-level engineering position at NTT DATA, focusing on providing a managed service to clients to ensure their Firewall infrastructure remains operational.
The primary objective of this role is to guarantee zero missed service level agreement (SLA) conditions and provide first-line support for standard and low complexity incidents and service requests.
The successful candidate will contribute to project work as required and may also be involved in implementing and delivering Disaster Recovery functions and tests.
Key Responsibilities:
- Monitoring client infrastructure and solutions to identify potential issues before they occur
- Providing telephonic or chat support to clients when required
- Scheduling maintenance activity windows for patching and configuration changes
- Following required handover procedures for shift changes to ensure service continuity
- Reporting and escalating incidents where necessary
- Ensuring efficient and comprehensive resolutions of incidents and requests
- Updating existing knowledge articles or creating new ones
- Identifying opportunities for work optimization, including automation of work, request fulfilment, incident resolution, and other process improvement opportunities
Required Skills and Qualifications:
- Bachelor's degree or equivalent qualification in IT/Computing, or demonstrated equivalent work experience
- CCNA or relevant level 1 Network Security certification is desirable
- Entry-level experience with troubleshooting and providing support in security/network/data center/systems/storage administration and monitoring services within a medium to large ICT organization
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain
- Working knowledge of ITIL processes
Estimated Salary: $60,000 - $80,000 per annum
About NTT DATA:
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure, and connectivity.
We value diversity and inclusion and are proud to be an Equal Opportunity Employer. Join our growing global team and accelerate your career with us.
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