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Delivery Excellence Specialist

3 weeks ago

Bengaluru, Karnataka, India NTT DATA Global Delivery Services Limited Full time
Role Summary
We are seeking a highly skilled Principal Service Delivery Governance Specialist to join our team. This individual will be responsible for leading the development and implementation of governance frameworks, driving compliance with SLAs, and collaborating with stakeholders to optimize service delivery processes and outcomes.

The ideal candidate will have extended experience in service delivery governance, service management, or a related role, with a strong understanding of IT service management principles and practices. They will possess excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and influence stakeholders at various levels.

Responsibilities and Duties:
  • Coach and mentor less experienced team members to develop their skills and knowledge.
  • Lead the development and implementation of governance frameworks to ensure compliance with regulatory requirements and industry standards.
  • Collaborate with stakeholders to optimize service delivery processes and outcomes.
  • Monitor and analyze KPIs to evaluate service delivery performance.
  • Identify and mitigate service delivery risks.