Delivery Excellence Manager

2 weeks ago

Bengaluru, Karnataka, India Wipro Limited Full time
Job Description

The Delivery Excellence Manager will be responsible for ensuring the successful delivery of IT projects and initiatives across service lines, driving delivery-led growth within the account. This strategic role requires excellent client management, technical expertise, and project management skills, along with business development acumen to serve customer delight.

Roles & Responsibilities
  • Ensuring right solutions are proposed to deliver in a profitable manner.
  • Working closely with GAE to create new transformation agendas for clients.
  • Institutionalizing delivery approaches across SLs in the account.
  • Supporting and enabling delivery excellence programs/initiatives to drive superior margins/client satisfaction.
Delivery Management
  • Client Trusted Advisor (CxO/CxO-1) from an execution standpoint and lead cross-/upsell services.
  • Delivery-led growth by positioning Wipro's capabilities.
  • Enabling, driving, and supporting the Change request process (must be able to package it across Service Lines).
  • Managing key customer relationships (CSAT), deep diving on customer feedback and support.
  • Tracking delivery escalation and enabling resolution.
Delivery Operations
  • Representing One Wipro Delivery view to the customers and GAE, owning end-to-end accountability for customer transformation/program outcomes for accounts in partnership with SL DMs.
  • Leading and managing overall delivery for accounts in partnership with DMs/delivery leads of SLs.
  • Driving account-level forecasts, workforce strategy planning, and execution.
Qualifications
  • Educational Background: Bachelor of Engineering (minimum), MBA desirable.
  • Specialization & Work Experience: 15+ years of experience, experienced in managing large multi-disciplined deliveries globally, Go-to-Market experience desirable.
  • Must possess excellent client engagement and problem-solving skills, experienced in at least one or two Service Line offerings (Apps or Infra or Engineering).

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