Hospitality Operations Director

5 days ago


Kerala, India Fezinn Hotels Full time

Key Responsibilities:

  • Hiring and Training:
    • Select and hire qualified personnel according to established standards of service quality.
  • Operations Management:
    • Coordinate and organize all hotel operations to ensure maximum efficiency and effectiveness.

Leadership and Management:

  • Supervision and Evaluation:
    • Supervise and evaluate staff to ensure they meet service quality standards.
  • Budgeting and Expenses:
    • Assume responsibility for budgeting and monitoring expenses to ensure hotel profitability.

Customer Service:

  • Complaint Resolution:
    • Handle customer complaints in a professional and courteous manner.
  • Quality Assurance:
    • Ensure all hotel services meet the highest standards of quality.

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