Professional Auditor

3 days ago

Chennai, Tamil Nadu, India beBeeQuality Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

R1 is a leading provider of technology-driven solutions dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies.

We are proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute. This achievement highlights our exceptional workplace culture, unwavering commitment to employee well-being, inclusion, and diversity.

As a Quality Analyst, you will evaluate web and voice transactions to ensure they are error-free and compliant towards the process. You will share feedback with transcribers and participate in process & training calls as required.

Auditing for Onshore and BSO teams, you will do audits as per the weekly-monthly audit plan and perform PKTs of team members. You will also participate in creating audit & sample plans, share feedback, and train team members weekly based on identified themes.

You will work closely with Ops supervisors and quality teams to develop agent & team level action plans for quality improvement. May have to work long shifts whenever needed and handle challenging situations effectively.

This role requires excellent written & verbal communication skills, strong knowledge of MS Office, and personal & interpersonal skills. Knowledge of quality tools like 5 Why's, Lean, and RCA is essential. Good knowledge of denial & follow-up is also necessary.

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