Customer Success Manager

3 days ago


Gurgaon, Haryana, India WNS Full time
Company Overview: WNS (Holdings) Limited is a leading Business Process Management (BPM) company that combines industry knowledge with technology and analytics expertise to create innovative solutions for clients across 10 industries. We deliver BPM services in finance, accounting, procurement, customer interaction, and human resources using collaborative models tailored to address unique business challenges.

Key Responsibilities: The Dynamic Customer Program Manager will work with the VP of Customer Advocacy to manage customer profiles, craft engagement programs, and monitor key metrics such as NPS, customer health scores, and churn rates.

Required Skills and Qualifications: A Bachelor's degree in Marketing or Business Administration, along with 3+ years of experience in customer advocacy, program management, or a related field, and expertise in B2B SaaS/Tech domain.

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