Service Management Lead

3 weeks ago


Bengaluru, Karnataka, India Microland Full time

Job Summary

As a Service Management Lead at Microland, you will be responsible for managing and delivering technical support services to our clients. This role requires strong technical skills, excellent communication skills, and the ability to work well under pressure.

Key Responsibilities

  1. Troubleshoot technical issues and resolve problems efficiently.
  2. Monitor CPU, memory, and hard disk utilization to ensure optimal system performance.
  3. Install and configure software and hardware as needed.
  4. Provide technical support to clients via phone, email, and chat.
  5. Generate reports on technical issues and system performance.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • Strong technical skills in hardware and software management.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and meet deadlines.


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