Audit Leader for Underwriting Operations

1 week ago

Madurai, Tamil Nadu, India beBeeQuality Full time ₹ 1,20,00,000 - ₹ 2,02,00,000

Job Title: Quality Assurance Team Manager

About the Role:

We are seeking an experienced Quality Assurance Team Manager to lead and manage a team of senior quality assurance analysts. The successful candidate will oversee quality assurance activities across key underwriting back-office processes, ensure accuracy and consistency of audit findings, and monitor team productivity.

Key Responsibilities:

  • Manage the team of senior quality assurance analysts performing independent QA audits on underwriting work done by BPO partners.
  • Oversee quality assurance activities across key underwriting back-office processes (i.e. policy booking, endorsements, submission, quotes, and other processes).
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews, and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
  • Collaborate with onshore business stakeholders and BPO QA teams across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
  • Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
  • Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business.
  • Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Qualifications & Experience:

  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high-performing teams.
  • Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).

Required Skills:

  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance (preferably for UK & Europe regions).
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High attention to detail and ability to manage high volumes of complex audits.
  • Excellent understanding of QA methodologies, audit frameworks, and compliance protocols.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.
  • Effective communicator with ability to present insights clearly and influence change.
  • High level of accountability, organizational skills, and decision-making ability.

Preferred Experience & Work Hours:

  • Background in shared services or BPO environments with global insurance carriers.
  • Experience working with or overseeing vendor QA teams (e.g., Genpact).
  • Knowledge of tools used in underwriting operations and workflow management.
  • Flexibility to work in different time zones (preferably UK & Europe time).

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