24-Hour Passenger Claim Specialist

3 days ago


Amrāvati, Maharashtra, India beBeeAviation Full time ₹ 60,00,000 - ₹ 1,20,00,000

Enhance your career with our passenger claim evaluation role.

Job Overview

We are seeking a dedicated professional to work with us in the exciting field of digital transformation.

Sutherland is a pioneering company that delivers exceptional experiences for both customers and employees.

Responsibilities
  • Evaluate passenger claims under EU 261 regulations ensuring proper eligibility determination based on operational factors.
  • Collect and analyze relevant flight operations data such as flight logs, METAR TAF weather reports, NOTAMs, ATC communications, and maintenance records.
  • Assess the impact of disruptions related to meteorological conditions, technical faults, air traffic control restrictions, and other operational factors.
  • Collaborate with airline departments such as flight dispatch, maintenance, ground handling, and flight crews to verify claims-related evidence.
  • Ensure decisions align with EU 261 legal frameworks, aviation safety standards, and airline operational policies.
Requirements
  • Education: Any graduate with IATA certificate or Diploma in Aviation.
  • Background in airline operations such as flight dispatch, flight planning, ground operations, maintenance control, or ATC coordination.
  • Familiarity with aviation regulations including EU 261, EASA, ICAO, local CAA rules, and airline operational policies.
  • Strong understanding of airport operations including passenger handling, fueling, crew duty regulations, and airworthiness requirements.
  • Ability to interpret aviation weather data, flight delay codes, technical logs, and incident reports.
  • Experience with flight tracking tools ACARS, ADS-B, airline ops systems like Sabre Movement Manager, AIMS, or SITA Flight Briefing.
  • Knowledge of airline disruption management including recovery strategies and compensation policies.
  • Strong analytical skills, attention to detail, and ability to make informed decisions based on aviation data.
Benefits

We offer a dynamic work environment, opportunities for growth, and a chance to make a real difference in the aviation industry.

Our team is passionate about delivering exceptional experiences for our customers and employees alike.

What We Offer

We are committed to providing our employees with the training, support, and resources they need to succeed in their roles.

Join our team and be part of a pioneering company that is shaping the future of digital transformation.

Pursue a rewarding career with us and take advantage of our competitive benefits package.



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