Fintech Account Manager

2 weeks ago

Bengaluru, Karnataka, India Mudrex Inc. Full time

Mudrex Inc. is a leading organization in the fintech industry, dedicated to simplifying investing in cryptocurrency through our unique Coin Sets product. As we continue to grow rapidly, we are seeking an experienced Account Manager to join our Saber Money team.

This role will focus on ensuring seamless integration of our onramp and offramp solutions for our clients, driving client satisfaction, and identifying growth opportunities within each account. The ideal candidate will possess excellent communication skills, a deep understanding of fintech, and a proactive approach to managing B2B relationships.

Key Responsibilities:

  1. Client Relationship Management:
    1. Act as the primary contact for clients, understanding their needs, and ensuring the effective use of Saber Money's solutions.
    2. Build and maintain long-term relationships by delivering high-quality service and helping clients achieve their business goals.
  2. Account Planning & Growth:
    1. Identify and execute growth opportunities by aligning Saber Money's solutions with client objectives.
    2. Collaborate with internal teams to develop product recommendations that address specific client needs.
  3. Onboarding & Integration Support:
    1. Guide clients through the onboarding process, ensuring smooth integration of Saber Money's APIs and SDKs.
    2. Provide technical support, in collaboration with product and engineering teams, to optimize clients' use of Saber Money.
  4. Performance Analysis & Reporting:
    1. Track account performance and prepare regular reports for clients, providing insights and recommendations.
    2. Coordinate with clients to address issues or questions, ensuring high satisfaction and retention rates.
  5. Cross-functional Collaboration:
    1. Partner with product, sales, and support teams to implement client feedback, refine processes, and enhance client success.
    2. Serve as the client's advocate within Saber Money, sharing client needs and priorities in product discussions.

Qualifications:

  • Bachelor's degree in Business, Finance, Marketing, or a related field.
  • 2+ years of experience in account management, client success, or a related role, ideally in fintech, payments, or crypto.
  • Proficiency in analyzing account performance and metrics with a data-driven approach to decision-making.
  • Exceptional interpersonal and communication skills, with the ability to clearly convey complex information.
  • A proactive approach with a high level of accountability and attention to detail.
  • Ability to work effectively in a fast-paced, dynamic environment and adapt to evolving client needs.
  • Strong knowledge of crypto payments, B2B SaaS models, and the fintech landscape (preferred).

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