Account Management Professional

1 week ago


Bengaluru, Karnataka, India Mudrex Inc. Full time
About the Role

Mudrex Inc. is a leading fintech organization seeking an experienced Account Management Executive to join its Saber Money team. The ideal candidate will be responsible for managing client relationships, driving business growth, and ensuring seamless integration of Saber Money's solutions.

Key Responsibilities
  1. Client Relationship Management
    1. Act as the primary contact for clients, focusing on understanding their needs and ensuring effective use of Saber Money's solutions.
    2. Build and maintain long-term relationships by delivering high-quality service and helping clients achieve their business goals.
  2. Account Planning & Growth
    1. Identify and execute growth opportunities by aligning Saber Money's solutions with client objectives.
    2. Collaborate with internal teams to develop product recommendations that address specific client needs.
  3. Onboarding & Integration Support
    1. Guide clients through the onboarding process, ensuring smooth integration of Saber Money's APIs and SDKs.
    2. Provide technical support, in collaboration with product and engineering teams, to optimize clients' use of Saber Money.
  4. Performance Analysis & Reporting
    1. Track account performance and prepare regular reports for clients, providing insights and recommendations.
    2. Coordinate with clients to address issues or questions, ensuring high satisfaction and retention rates.
  5. Cross-functional Collaboration
    1. Partner with product, sales, and support teams to implement client feedback, refine processes, and enhance client success.
    2. Serve as the client's advocate within Saber Money, sharing client needs and priorities in product discussions.

Requirements

  • Bachelor's degree in Business, Finance, Marketing, or a related field.
  • 2+ years experience in account management, client success, or a related role, ideally in fintech, payments, or crypto.
  • Proficiency in analyzing account performance and metrics with a data-driven approach to decision-making.
  • Exceptional interpersonal and communication skills, with the ability to clearly convey complex information.
  • A proactive approach with a high level of accountability and attention to detail.
  • Ability to work effectively in a fast-paced, dynamic environment and adapt to evolving client needs.
  • [Preferred] Strong knowledge of crypto payments, B2B SaaS models, and the fintech landscape.


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