Data Protection Specialist
5 days ago
About NTT DATA
">NTT DATA is a global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.
Data Protection Role Overview
">The Managed Services Cross Technology Engineer (L2) is a developing engineering role responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Through proactive monitoring, identifying, investigating and resolving technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.
Key Responsibilities:
">- ">
- Minimum 4 yrs. of hands-on experience in backup storage operations.">
- Should possess good product and domain knowledge.">
- Should have strong troubleshooting skills.">
- Manage, configuration and implementation skills in Commvault platform.">
- Perform daily backup routines as defined in policy.">
- Configure, monitor alerts, diagnose event alerts.">
- Configure storage units, column pools, disk staging and storage lifecycle policies, creating policies and schedules.">
- Ability to co-relate incident trends into problem management and execute permanent fixes.">
- Good documentation skills.">
- Execute patch managements as and when required.">
Academic Qualifications and Certifications:
">Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
Job Description Format
">This role involves proactively reviewing client requests or tickets and applying technical/process knowledge to resolve them without breaching service level agreement (SLA).
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).
This role may also contribute to / support on project work as and when required.
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