Senior Technical Solutions Expert

4 days ago

Erode, Tamil Nadu, India beBeeBusiness Full time ₹ 14,40,000 - ₹ 21,60,000
Business Systems Specialist Role

We are seeking an innovative and proactive professional to join our Sales Operations team as a Business Systems Specialist. This role will be based in our Bangalore office in India.

The Business Systems Specialist is responsible for managing a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

Your Key Responsibilities
  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, and ClosePlan.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain Service Level Agreement (SLA) targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.
Requirements and Qualifications

To be successful in this role, you should have at least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.

  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills
  • Quick learner and able to thrive in a fast-paced environment
  • Aggressive problem solver
  • Excellent written and verbal communication skills
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus
Your Benefits

This role offers opportunities for growth and development, working with a talented team, and contributing to the success of our organization.

You will have the opportunity to work with cutting-edge technology, develop your skills, and take on new challenges.

About Us

We are a company built on the foundation of challenging and disrupting the way things are done. We are looking for innovators who are as committed to shaping the future of cybersecurity as we are.

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