Strategic Business Operations Leader

1 day ago


Mumbai, Maharashtra, India chemmanur international holidays and resorts Full time

As a Strategic Business Operations Leader at Chemmanur International Holidays and Resorts, you will be responsible for handling team operations. Your key duties will include escalating issues, implementing process flows, and tracking progress through visible reports.

You will require expertise in Excel and PPT to present data effectively to management, including CRM dashboards and key business indicators.

Your primary focus will be on building customer relationships with existing members, managing customer communication, and resolving customer complaints within the specified timeframe.

To achieve this, you will need to provide exceptional customer service, improve customer satisfaction by delivering better service to our members, and collaborate with internal teams to address customer needs.

In addition, you will be responsible for communicating with customers to ensure a positive experience with our services, expanding our customer base by guiding team members towards upselling, and contributing to revenue generation.

The ideal candidate should have a minimum of 5-7 years of experience in a similar role.



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