High-Value Collections Specialist

2 days ago

Allahabad, Uttar Pradesh, India beBeeNegotiator Full time ₹ 8,00,000 - ₹ 10,00,000
Account Recovery Specialist

As an Account Recovery Specialist, you will be responsible for effectively managing high-value and complex accounts to ensure timely recovery of outstanding balances. This role combines strong negotiation skills with a keen analytical approach to identifying at-risk accounts early.

Become part of our team in overseeing your own portfolio and mentoring junior colleagues to improve overall recovery performance and credit discipline.

Key Responsibilities:
  1. Manage a portfolio of priority accounts with overdue balances to maximize recovery.
  2. Engage directly with clients to negotiate payment terms, settlements, or repayment plans.
  3. Conduct thorough follow-ups via calls, emails, and written correspondence.
  4. Identify early warning signs of potential defaults through review of payment history and account behavior.
  5. Provide feedback to the credit team on customers showing increased risk.
  6. Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
  7. Manage complex cases involving disputes, bounced payments, or high-risk clients.
  8. Work closely with the legal team on accounts requiring formal recovery actions or notices.
  9. Mentor junior collection agents by providing guidance on collection strategies, risk flags, and client engagement techniques.
  10. Assist in training new hires on processes, systems, and effective collection methods.
  11. Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.
  12. Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for management.
Requirements:
  • Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage.
  • 3–5 years in collections, receivables management, or credit control, with exposure to credit risk assessment.
  • Strong negotiation, analytical, and conflict resolution skills.
  • Ability to manage multiple accounts and priorities under pressure.
  • Proficiency in MS Excel and collections/accounting software.
  • Strong interpersonal and communication skills.
  • Persistence and resilience in high-pressure situations.
  • Analytical mindset with the ability to identify risk patterns.
  • Attention to detail and accuracy in documentation.
  • Customer-focused approach while maintaining firmness on payment commitments.

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