Senior Operations Specialist
3 weeks ago
We are seeking a highly skilled Senior Operations Processor to join our team at Wells Fargo Bank.
This is a challenging and rewarding role that requires strong technical expertise and excellent problem-solving skills. As a Senior Operations Processor, you will be responsible for supporting operations in completing larger and more complex business, operational, and customer support initiatives.
Key Responsibilities- Support operations in completing larger and more complex business, operational, and customer support initiatives
- Use technical expertise to resolve escalated issues and provide feedback and ideas for improving or implementing processes and customer support
- Perform complex operational and customer support initiatives within operations functional area
- Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
- Apply technical knowledge and expertise to perform work and action requests
- Provide subject matter expertise and interpretation of procedures to staff
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
- 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to diversity, equity, and inclusion in the workplace and welcome applications from all qualified candidates.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
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