
Guest Experience Specialist
3 days ago
In this role, you will be responsible for providing exceptional guest experiences throughout their stay.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
Key Responsibilities:
1. Provide upscale guest service experiences for clients
2. Ensure guests are properly greeted upon arrival
3. Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
4. Coordinate luggage collection and storage
5. Oversee check-in and check-out procedures, including reservations and financial transactions
6. Address guests' requests in a timely and efficient manner
7. Resolve complaints in a professional and courteous manner
8. Provide personalized services to special guests, such as disabled people, elderly, children and VIPs
9. Coordinate and manage communication between guests and staff
10. Inform guests of hotel services and amenities
Required Skills and Qualifications:
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Strong problem-solving skills
* Ability to multitask and prioritize tasks efficiently
Benefits:
This role offers a competitive salary and benefits package, as well as opportunities for career growth and development.
Others:
We are an equal opportunities employer and welcome applications from diverse candidates.
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