Customer Support Liaison
2 weeks ago
Company Overview
Info HR Solutions provides tailored workforce solutions to meet clients' unique needs. As a trusted HR partner, we strive to deliver excellent human resources services. Our company is based in Chennai and operates within the Business Consulting and Services industry.
Job Overview
We are seeking a Customer Support Liaison to join our team. As a Customer Support Liaison, you will be responsible for handling customer inquiries and resolving issues efficiently. This is a full-time position based in Chennai, Tamil Nadu, India.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Assist customers with product information, pricing, and order processing
- Resolve customer complaints and issues by providing suitable solutions
- Keep accurate records of customer interactions and transactions
- Follow up with customers to ensure their satisfaction
- Collaborate with other teams to address customer concerns and improve overall customer experience
- Identify and escalate complex issues to relevant departments
- Provide feedback and suggestions for process improvements
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