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Aviation Quality Assurance Consultant
1 week ago
About QCI
The Quality Council of India (QCI) is a premier autonomous body established by the Government of India. Our mission is to foster a quality mindset and ensure quality across products and services that impact every citizen. As an independent and autonomous entity, we create mechanisms for independent third-party assessments of products, services, and processes, coordinating our activities through our constituent boards and divisions. The Department for Promotion of Industry and Internal Trade (DPIIT), Ministry of Commerce & Industry, serves as the nodal point for QCI.
Job Overview
We seek an experienced Aviation and Customer Service expert to support projects focused on airport operations, regulatory compliance, and service quality enhancement in the aviation sector. The ideal candidate will bring expertise in aviation management, airport infrastructure, customer service excellence, and best international practices. This role involves collaborating with airports, regulatory bodies, private aviation stakeholders, and government agencies to drive the implementation of quality assurance frameworks, service standardization, and operational efficiency initiatives.
Key Responsibilities
Leadership in Consulting Projects
• Lead and manage consulting projects as a Team Leader or integral team member, ensuring quality control, adherence to timelines, and solution implementation aligned with client objectives.
• Drive execution strategies that enhance efficiency, scalability, and impact as per project requirements.
Cross-Functional Collaboration & Strategic Planning
• Collaborate with multidisciplinary internal teams to design and evaluate project strategies, goals, and outcomes.
• Facilitate knowledge-sharing and synergy across various departments to optimize project execution and maximize impact.
Government & Industry Engagement
• Partner with Government bodies, multilateral organizations, and private sector clients to drive policy planning, regulatory compliance, and large-scale implementation of quality assurance programs.
• Act as a key facilitator for stakeholder coordination, project execution, and sectoral development initiatives.
Process Optimization & Best Practices Documentation
• Identify, document, and implement best practices across the project lifecycle to enhance operational quality, efficiency, and scalability.
• Establish robust knowledge management frameworks to ensure continuous improvement in execution models and methodologies.
Reporting & High-Impact Communication
• Develop and deliver comprehensive reports, presentations, and technical documents for internal and external stakeholders.
• Ensure clarity, precision, and strategic insights in all client-facing engagements and knowledge dissemination efforts.
Business Development & Strategic Outreach
• Prepare business proposals, advisory reports, and outreach materials that contribute to the organization's growth, partnerships, and service expansion.
• Leverage industry expertise to identify new opportunities, build strategic relationships, and enhance QCI's role in quality standardization.
