Branch Manager
3 weeks ago
Job Brief
CentoTech Services is seeking a highly skilled Branch Manager to oversee the daily operations of our branch. As a key member of our team, you will be responsible for managing staff, fostering a positive work environment, and ensuring customer satisfaction and proper branch operation.
Responsibilities- Direct all operational aspects, including distribution operations, customer service, human resources, administration, and sales.
- Assess local market conditions and identify current and prospective sales opportunities.
- Develop forecasts, financial objectives, and business plans.
- Meet goals and metrics.
- Manage budget and allocate funds appropriately.
- Bring out the best in branch personnel by providing training, coaching, development, and motivation.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities, and needs.
- Address customer and employee satisfaction issues promptly.
- Adhere to high ethical standards and comply with all regulations and applicable laws.
- Network to improve the presence and reputation of the branch and company.
- Stay abreast of competing markets and provide reports on market movement and penetration.
- Proven branch management experience, as a Bank Manager or similar role.
- Sufficient knowledge of modern management techniques and best practices.
- Ability to meet sales targets and production goals.
- Familiarity with industry rules and regulations.
- Excellent organizational skills.
- Results-driven and customer-focused.
- Leadership and human resources management skills.
- BS in Business Administration or related field.
Requirements
Minimum of 6 months experience in Life insurance, sales management, Retail bank distribution, Co-operative bank, and Channel management, and/or DSA relationship. Good communication skills – English & Regional language (Mandatory).
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