Social Media Professional

14 hours ago

Malappuram, Kerala, India beBeeReputation Full time ₹ 9,00,000 - ₹ 12,12,600

Job Overview:

We are seeking a detail-oriented and proactive individual to manage our brand's online presence across social media platforms.

In this role, you will be responsible for building and maintaining authentic relationships with followers, managing our online reputation, and ensuring a positive and engaging brand presence.

  • Community Engagement & Reputation Management
    • Engage with followers by responding to comments, messages, and mentions in a timely and consistent manner.
    • Foster a helpful and interactive online community by starting conversations, answering queries, and acknowledging feedback.
    • Monitor customer reviews and sentiment across social media platforms like Twitter, Instagram, and more.
    • Manage Online Reputation (ORM) by tracking brand mentions, addressing concerns, and mitigating negative feedback with empathy and professionalism.
    • Flag high-priority issues or feedback to internal teams for quick resolution and customer satisfaction.
    • Support community-building initiatives such as live interactions, polls, contests, and user-generated content campaigns.
    • Work with the Social Media team to implement effective strategies and performance measurement.
  • Monitoring & Insights
    • Track and analyze conversations, sentiment, and engagement trends related to the brand and industry.
    • Prepare regular reports summarizing community activity, engagement metrics, and ORM insights.
    • Share learnings and audience feedback with content, product, and customer teams to drive improvements.

About You

  • 1–3 years of experience in community management, social media, or online reputation roles.
  • Excellent written communication skills with a human, empathetic, and solution-oriented tone.
  • Deep familiarity with platforms like Instagram, Facebook, Twitter/X, and Pinterest.
  • Experience using social media and ORM tools (e.g., Sprout Social, Hootsuite, Brand24).
  • Proficiency with Canva or other visual tools to support engagement content creation.
  • Strong multitasking skills and the ability to stay organized in a fast-paced environment.
  • Ability to maintain brand voice while managing both positive and challenging conversations.

About Our Company

  • Our company empowers agencies and SMBs to manage their social media publishing, analytics, and social engagement while collaborating with their team and clients.
  • We are a high-growth bootstrapped B2B SaaS company with healthy profitability and a solid runway.
  • Our company is nominated as one of the 5 startups across India for the prestigious Economic Times Startup Awards in the Bootstrap category.

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