Cloud Managed Services Engineer

1 month ago


Mumbai, Maharashtra, India NTT DATA Full time

Job Title: Cloud Managed Services Engineer

About the Role:

We are seeking a highly skilled Cloud Managed Services Engineer to join our team at NTT DATA. As a Cloud Managed Services Engineer, you will be responsible for providing proactive monitoring, incident management, and technical support to our clients' cloud infrastructure.

Key Responsibilities:

  • Proactively monitor client requests and tickets to ensure timely resolution and adherence to service level agreements (SLAs)
  • Investigate and analyze issues, identifying root causes and implementing corrective actions
  • Provide second-level support to clients, escalating complex issues to senior engineers as needed
  • Collaborate with cross-functional teams to resolve technical issues and improve overall service quality
  • Develop and maintain knowledge articles and documentation to support client-facing teams
  • Contribute to the development of technical processes and procedures to improve service delivery and efficiency

Requirements:

  • 3+ years of experience in cloud infrastructure management, with a focus on managed services
  • Strong knowledge of cloud platforms, including AWS, Azure, and Google Cloud
  • Experience with ticketing tools, such as ServiceNow
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A collaborative and supportive work environment
  • Access to cutting-edge technology and tools

About NTT DATA:

NTT DATA is a leading global IT services provider, with a strong commitment to innovation and customer satisfaction. We offer a range of services, including cloud, data analytics, and cybersecurity, to help our clients achieve their business goals.

Equal Opportunity Employer:

NTT DATA is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.



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