Cloud Managed Services Engineer

3 weeks ago


Mumbai, Maharashtra, India NTT DATA Full time

Job Description

Make a difference in cloud infrastructure management
At NTT DATA, we're committed to innovation and excellence. As a Cloud Managed Services Engineer, you'll play a crucial role in ensuring our clients' cloud infrastructure remains operational and secure. Your expertise will be key in proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests, and alerts.

Your role and responsibilities

  1. Monitor work queues and perform operational tasks to resolve incidents and requests in a timely manner
  2. Update tickets with resolution tasks performed and identify issues and errors prior to or when they occur
  3. Communicate with other teams and clients to extend support and execute changes with clear identification of risks and mitigation plans
  4. Escalate tickets to seek the right focus from CoE and other teams and contribute to the change management process by logging all change requests
  5. Plan and execute approved maintenance activities, audit and analyze incident and request tickets for quality, and produce trend analysis reports for identifying tasks for automation

Key skills and qualifications

  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance and adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions and create a positive client experience
  • Bachelor's degree or equivalent qualification in Information Technology/Computing and relevant certifications such as Microsoft Certified: Azure Administrator Associate or AWS Certified: Solutions Architect Associate

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.



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