Network Engineering Solutions Leader

2 weeks ago

Hyderabad, Telangana, India beBeeInfrastructure Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

About the Role:

We are seeking a highly skilled Infrastructure Engineering Lead Analyst to join our team. The successful candidate will be responsible for leading the planning, execution, and maintenance of our network infrastructure.

  • Perform initial investigation and triage for all tickets/issues for all areas in the network infrastructure
  • Complete all service now tickets in the queues
  • Perform upgrades and refreshes as needed within the environment
  • Able to resolve vulnerabilities when notified of items with a vulnerability
  • Able to provide audit information as requested
  • Provide technical support on incident calls as needed
  • Accurately log and document all information in the network infrastructure
  • Perform investigation and triage for alerts and events
  • Troubleshoot complex/multitier issues within the network infrastructure
  • Perform escalation of incidents to higher tier support groups, vendors, and other support staff
  • Perform monitoring and event management support for the entire network infrastructure
  • Accurately log and document all changes/incidents in Service Now ticketing system
  • Identify opportunities for improvement in the monitoring and event management tools and processes
  • Provide planning and vendor oversight for network change activity
  • Report key performance metrics to management

Required Skills and Qualifications:

  • Strong written and verbal communication skills with the ability to interact with all levels of the organization
  • Strong interpersonal skills
  • Strong time and project management skills
  • Familiarity with the following technologies Cisco networking (SDWAN, LAN, WLAN)
  • Familiarity with network troubleshooting tools/technologies Wireshark, tcpdump, SNMP, syslog, NetFlow

Requirements:

  • 5-8 years of experience in Networking
  • Proven experience with support and operations of large-scale enterprise networks
  • College degree (Bachelor) in related technical/business areas or equivalent work experience
  • CUCM (Cisco Unified Communication Manager)
  • CUC (Cisco Unity Connection)

Desired Experience:

  • Experience with Cisco ACI
  • Experience with F5 load balancers
  • Experience with Palo Alto, Fortinet, and Cisco ASA firewalls
  • Experience with Zscaler, Palo Alto Prisma Access, and Cisco Secure Access
  • Experience with Python and other scripting tools
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
  • Highly self-motivated and directed
  • Strong organizational skills
  • Keen attention to detail
  • Strong customer service orientation

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