
Customer Service Professional
1 week ago
Job Summary
We are seeking a skilled customer support professional to fill this role. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment and have a passion for delivering exceptional customer service.
Main Responsibilities
- Manage customer inquiries via phone, email, chat and social media platforms.
- Provide prompt, professional and empathetic responses to ensure high customer satisfaction.
- Collaborate with sales, technical and operations teams to resolve customer concerns.
- Contribute to the development of customer service policies and standards.
- Coordinate with the quality assurance team to ensure compliance with service protocols.
- Conduct research to provide answers for customers to resolve their issues.
- Coordinate with other departments to ensure smooth flow of information and materials.
- Maintain and update records, files and documentation in accordance with company policies.
Key Requirements
- Bachelor's degree in any field or equivalent experience.
- 2-3 years of post-graduation experience in sales/marketing and healthcare/medical devices/service order management industry preferred.
- Proficient in MS Office (especially Excel), SAP and Outlook.
- Strong analytical and problem-solving skills.
- Effective interpersonal, oral and written communication skills with a proven capability to make a significant contribution to the business.
- Team player with a solution-oriented approach and attitude.
About Us
This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional customer experiences.
What We Offer
A competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and collaboration.
How to Apply
Please submit your application, including your resume and a cover letter outlining your qualifications and experience.
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