
Customer Service Advisor
2 days ago
Main Responsibilities:
- Manage customer queries via multiple channels.
- Provide prompt and professional responses to ensure high customer satisfaction.
- Collaborate with internal teams to resolve customer concerns.
- Develop and maintain customer service policies and standards.
- Ensure compliance with service protocols.
- Conduct research to provide answers for customers.
- C coordinate with other departments for smooth information flow.
- Maintain accurate records and documentation.
Essential Qualifications:
- Bachelor's degree with regulatory knowledge.
- 2-3 years of experience; industry experience in healthcare preferred.
- Proficient in Microsoft Office, SAP, and Outlook.
- Strong analytical and problem-solving skills.
- Effective communication skills.
- Team player with a solution-oriented approach.
Key Requirements:
- Strong interpersonal and oral communication skills.
- Ability to work in a team environment.
- Problem-solving and analytical skills.
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