Store Operations Manager

2 days ago


Thāne, Maharashtra, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,00,000
Job Title: Store Operations Manager

Keya Seth Exclusive seeks an accomplished Store Operations Manager to oversee our flagship retail store in Thane, India.

As a key member of our team, you will be responsible for ensuring seamless customer experiences, driving sales growth, managing inventory, and maintaining our brand's unique identity.

Responsibilities
  • Store Management: Oversee daily store operations, including opening/closing, cash handling, and POS systems.
  • Visual Merchandising: Ensure the store reflects our luxury ethnic wear identity through visual displays, cleanliness, and ambiance.
  • Campaign Execution: Execute seasonal campaigns, festive promotions, and new collection launches as directed by head office.
Sales and Customer Experience
  • Sales Performance: Achieve and exceed monthly revenue targets.
  • Customer Engagement: Provide personalized styling guidance for sarees, blouses, and accessories.
  • Customer Service: Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
  • Relationship Building: Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.
Team Leadership
  • Staff Recruitment: Recruit, train, and supervise sales staff, stylists, and support personnel.
  • Performance Monitoring: Monitor staff performance, set targets, and conduct regular team meetings.
  • Team Motivation: Motivate the team to deliver exceptional ethnic wear shopping experiences.
Inventory and Stock Control
  • Stock Management: Oversee stock movement, replenishment, tagging, and barcoding.
  • Record Keeping: Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
  • Market Intelligence: Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
Marketing and Engagement
  • Event Planning: Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
  • Marketing Coordination: Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
  • Promotion: Promote store offers and exclusive collections through local channels and social media collaborations.
Skills and Qualifications
  • Leadership Skills: Strong leadership and people management skills.
  • Communication: Excellent communication in English, Bengali, and Hindi.
  • Ethnic Wear Knowledge: Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
  • Customer Focus: Customer-first mindset with problem-solving skills.
  • High-Footfall Seasons: Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals).
  • Billing Software Proficiency: Proficiency in billing software, POS systems, and MS Office.
Qualifications and Experience
  • Degree: Bachelor's degree (preferred in Retail, Fashion Management, or Business).
  • Experience: 4–6 years of experience in apparel/ethnic retail management.
  • Success Record: Proven success in achieving sales targets and leading retail teams.

 

 


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