>Advanced Insurance Quality Assurance Expertise

2 days ago

Aligarh, Uttar Pradesh, India beBeeAuditor Full time ₹ 2,30,40,000 - ₹ 2,59,20,000

Senior Quality Assurance Specialist Job Description

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  • Our organization seeks an experienced and detail-oriented Senior Quality Assurance Specialist to join our quality assurance team in India. The successful candidate will be responsible for conducting independent QA audits for underwriting operations executed by BPO teams for different regional markets.
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The Senior QAs will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners. This function serves as an escalation layer and provides assurance beyond the standard work done by BPO Teams.

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Key Responsibilities:

  • Conduct monthly quality reviews/audits according to stipulated timeframe/SLA while complying to process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partners teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Provide support in creating and maintenance of QA calibration guide for all existing process and new transition process.
  • Resolve dispute in rebuttal according to action plan agreed by the team in time.
  • Log error tracked and follow-up on the correction by the processor.
  • Participate in any training session from business stakeholder and update QA SOP to align with the change.
  • Responsible in new starter training as mentor and dedicated trainer for different processes.
  • Undertake any ad hoc tasks and responsibilities as and when required.
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Requirements:

  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5 –8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance (e.g., Property, Casualty, Marine, Terrorism, Financial Lines, etc.)
  • Strong understanding of compliance, control, and documentation standards in underwriting processes.
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Preferred Qualifications:

  • Background in shared services or BPO environments with as Quality Auditor of global insurance back-office processes.
  • Experience working as QA in BPO vendors teams (e.g., Genpact).
  • Flexibility to work in different time zones (Preferably UK & Europe time)
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