Housekeeping Associate
2 weeks ago
Primary Responsibilities
As a Housekeeping Associate at Accor Hotel, you will be responsible for maintaining the highest standards of cleanliness and hygiene in our hotel rooms and public areas.
- Attend daily briefings and take on assigned tasks to ensure seamless operations.
- Understand the different guest levels and room categories to provide exceptional service.
- Clean and maintain areas of responsibility according to hotel standards and procedures.
- Replenish guest supplies and promptly attend to guest requests.
- Report damage or malfunction in hotel rooms/areas to your supervisor.
- Maintain equipment in a proper state of cleanliness.
- Keep a section room report and daily productivity report up to date.
- Report lost and found articles to the housekeeping office immediately.
- Handle guest complaints tactfully and report incidents or irregularities to your supervisor.
- Report unusual behavior/activities in guestroom floors/public areas to your supervisor.
- Record room status in allocated sections accurately.
- Perform valet services when required (e.g. delivery of linen, processing laundry orders).
Other Responsibilities
- Be well-versed in hotel fire & life safety/emergency procedures.
- Attend all briefings, meetings, and trainings as assigned by management.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by management.
- Establish and maintain effective employee working relationships.
Remote Work: No
Employment Type: Full-time
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