Career Growth Opportunity

1 day ago


Anantapur, Andhra Pradesh, India beBeeCareerGrowth Full time ₹ 15,00,000 - ₹ 20,00,000

Senior IT Service Management Professionals needed for career growth in IT service delivery.

We are seeking an experienced IT Service Management professional to oversee IT service operations, process governance and continuous improvement within our organization. This individual will bring expertise in ITIL frameworks and enterprise ITSM tools, fostering a learning environment that builds the next generation of IT service professionals.

Responsibilities:

  • Developed structured training programs for graduate trainees on ITSM principles, ITIL practices and service delivery models.
  • Mentored and coached fresh graduates in incident, problem, change, release and service request management.
  • Provided hands-on training in ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management or equivalent.
  • Reviewed trainee work in ticket handling, escalation processes and SLA adherence, providing constructive feedback.
  • Guided graduates in understanding service strategy, service design, service transition, service operations and continual improvement.
  • Conducted workshops on root cause analysis, customer service excellence and communication best practices.
  • Collaborated with HR and leadership teams to shape graduate onboarding, capability-building and career path programs.
  • Supported continuous improvement of ITSM processes and ensured alignment with organizational goals and industry standards.


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