IT Infrastructure Manager

IT Infrastructure Manager

We are seeking an experienced IT Infrastructure Manager to oversee the installation, configuration, and maintenance of computer hardware, CCTV systems, and networking infrastructure. The ideal candidate will have hands-on experience with troubleshooting and technical support, ensuring that systems run efficiently and securely.

• Computer Hardware Support:
  • Install, configure, and maintain desktops, laptops, printers, and other IT peripherals
  • Diagnose and troubleshoot hardware issues, including RAM, HDD, SSD, power supply, motherboards, etc.
  • Ensure timely hardware upgrades and maintenance
• CCTV Surveillance Systems:
  • Install, configure, and monitor CCTV cameras, IP and Analog
  • Manage DVRs, NVRs, and ensure proper data storage and retrieval
  • Perform regular checks to ensure all cameras are operational
  • Coordinate with vendors for CCTV maintenance or expansion projects
• Network Infrastructure Support:
  • Basic configuration and maintenance of routers, switches, LAN, WAN
  • Assist in setting up wired and wireless networks
  • Monitor network connectivity and resolve connectivity issues
  • Ensure cabling is properly installed and labeled
• IT Support Helpdesk:
  • Provide first-level technical support to employees, on-site and remote
  • Manage and respond to IT support tickets within SLA timelines
  • Maintain inventory of IT assets and hardware
• System Software Management:
  • Assist in software installation, updates, and patch management
  • Support antivirus, email clients, office applications, and other enterprise tools
  • Perform routine system checks and backups where applicable
• Documentation and Reporting:
  • Maintain records of hardware assets, warranties, and service histories
  • Prepare and submit regular reports on system status, incidents, and improvements

• Diploma or Bachelor's degree in IT, Computer Science, or related field
• 1-3 years of experience in IT support, preferably in a similar role
• Strong knowledge of computer hardware, Windows OS, basic networking
• Experience with CCTV installation and maintenance
• Familiarity with LAN, WAN, routers, switches, firewalls, basic level
• Good troubleshooting, problem-solving, and communication skills
• Ability to work independently and as part of a team

• Provident Fund