
Chief Insurance Operations Strategist
2 weeks ago
We are seeking a highly accomplished and experienced Senior Insurance Transformation Leader to lead large-scale, multi-client insurance operations.
The ideal candidate brings deep domain knowledge in insurance and/or banking and financial services, with a strong track record of operational leadership, client engagement, and transformation delivery across global markets.
- Lead delivery across multiple insurance accounts, managing a span of 2000–3000+ FTEs.
- Drive operational strategy, ensuring performance excellence, compliance, and client satisfaction.
- Own P&L and deliver on growth, profitability, and efficiency metrics.
- Build and maintain strong CXO-level client relationships, primarily in the North American market.
- Lead digital and tech-enabled transformation initiatives across portfolios.
- Manage global transitions and implement governance models aligned with business objectives.
- Inspire, coach, and grow large teams; promote a culture of accountability and innovation.
Requirements:
- Experience: 15+ years in insurance (P&C preferred), BFSI, or related domains, with senior leadership experience.
- Global Exposure: Experience with US/NA clients; understanding of regulatory and market dynamics.
- Leadership: Proven ability to manage high-scale delivery organizations (1500+ FTEs).
- Transformation: Hands-on with automation, tech-led transformation, and process reengineering.
- Financial Acumen: Strong P&L management and budget oversight experience.
- Stakeholder Management: Strong executive presence and experience managing multiple client and internal stakeholders.
- Operational Excellence: Knowledge of compliance, quality, and governance best practices.
Preferred Background:
- Experience with large global service providers or captives in insurance/BFSI.
- Exposure to complex organizational structures and global delivery environments.
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