Salesforce Technical Support Management Expert
6 days ago
**The Ideal Candidate:**
We are seeking a seasoned Technical Support Manager who can drive customer success and business growth at Salesforce. The successful candidate will possess excellent leadership skills, a strong understanding of technical support operations, and a passion for delivering exceptional customer experiences.
Key Requirements:
- Minimum 11 years of overall work-experience, with at least 6 years of people management expertise in technical support management roles.
- Proven track record of managing technical support professionals, handling critical customer escalations, career development of individuals, and project management processes.
- Excellent written and verbal communication skills, strong team player with a service-oriented attitude, and a keen focus on enhancing customer experience.
About Salesforce:
Salesforce is a global leader in customer relationship management (CRM) solutions, empowering businesses to connect with their customers in a whole new way. We are committed to creating a workforce that reflects society through inclusive programs and initiatives, such as equal pay, employee resource groups, and more.
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